Deleting & Cleaning Up SyncApps — Purge and Terminate
Why This Matters
Purge and Terminate are irreversible operations shown in bright red in WAM. Knowing exactly what each does — and when it's safe to use each — is critical knowledge. Accidental purges have caused real data loss incidents.
What You'll Learn
- The two dangerous operations in WAM: Purge and Terminate
- Purge (on-prem and cloud variants): deletes all synced records from Data Service tables
- Terminate: stops the SyncApp process and removes its credentials
- Why these operations are shown in bright red in WAM
- Safe usage guidelines: when and why you'd use each operation
- What happens if you accidentally purge a production SyncApp
Watch Video
Lesson Summary
Every SyncApp in WAM has two destructive operations shown in bright red. Purge deletes all the synced data from Data Service — for on-prem, it deletes all records from the data tables; for cloud, the behavior is similar. This is irreversible and will cause all patient/appointment data to disappear from the Weave UI until the next full sync completes. Terminate stops the SyncApp process and removes its credentials. Both operations must be used with extreme caution. Legitimate use cases include: cleaning up a test office, removing a bad data sync, or fully decommissioning an office.